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All eyes might have been on the Superbowl this past Sunday evening but I anxiously awaited the premiere of Undercover Boss , a “formatted documentary” show that follows executives as they assume front line jobs in their own companies. The show takes the workforce reframe, “executives don’t know what really goes on around here,” and provides an opportunity for executives to experience the good, bad and ugly of the day-to day activities within their companies. The intent of the experience is to position the executive to see how things can be done better at the company. Indeed, the first episode featuring the COO of a waste management company resulted in a number of changes after his experience, including raises for those handling multiple jobs to ways to make the company more female-friendly (The Los Angeles Times, January 10, 2010.)
Everyone enjoys a good event. You get to sit and watch and be entertained. But treating learning like an event fundamentally misses the mark on how adults learn. We have found that training needs to be treated like any other business process. The instructional period (“the event”) is only one link in a chain of causation that is not complete until the training has produced the desired business results on the job.
Has your company experienced significant issues attracting and recruiting talented young people? If you're in America, and you said yes, chances are your business isn't located on one of the coasts. The new book, Hollowing Out the Middle: The Rural Brain Drain and What It Means for America, by Patrick Carr and Marie Kefalas, asks if it matters that the best and brightest leave small towns for big ones and never come back. You can read a great review of the book by Jonathan Liu here at one of my favorite blogs, GeekDad.
Added by Chris Russell
© 2010 Created by Amy Lewis